The Cost of Living Is Keeping Customers Away — Here's What Smart Workshops Are Doing About It
by: Bailey WaltersPublished on: 24/05/2026Not because they don't trust you. Not because they found someone cheaper. But because right now, they're quietly juggling a mortgage, rising grocery bills, and a power bill that made them stop and stare and a car service feels like something that can wait one more month.
The Future of the Service Advisor: How Technology and VSAs Are Changing the Game
by: Bailey WaltersPublished on: 21/01/2026The automotive industry is changing faster than ever. New tech, AI, and automation are popping up everywhere, promising to make life easier for workshops. But here’s the truth: while these tools are powerful, they’re not a magic fix on their own.
How to Train (or Become) a Top-Notch Service Advisor
by: Bailey WaltersPublished on: 18/12/2025A great service advisor is more than just a friendly face at the front desk.
Common Myths About Service Advisors (and the Truth Behind Them)
by: Bailey WaltersPublished on: 11/11/2025Ever heard someone say, “Service advisors are just receptionists,” or “Only big shops need one”? If you’ve been around the automotive industry long enough, you’ve probably heard it all. The problem is, these myths can hold your business back, especially if you’re trying to do everything yourself, or you think a Virtual Service Advisor (VSA) “won’t work for my shop.” Let’s set the record straight.
